Many theories and approaches are followed for organizing organizations. We believe in clear language that everyone in the organization understands. One of the pillars of our vision on organizational structure is thinking in organizational skills, in English 'capabilities'. Is your organization able to deliver 97% of the orders within 24 hours? If not, what does it take to acquire this ability? Are there scenarios to choose from? What possibilities are there for enablers in the field of IT, expertise and process design? By continuing to focus on the desired skills, tunnel vision is prevented from developing only a required component such as IT.

The strategic framework provides the framework for the further design of your Ecommerce Omni-Channel organization. Starting points are mainly the height of the ambitions (smart), the in / outsourcing strategy and the required organizational skills. An organizational design contains at least the following elements: